Customer Service: People Skills that Work
Wednesday, June 13, 2018 (9:00am-12:15pm)
Oakleaf Village of Lexington, Lexington, SC
Meredith (Merry) Taylor, MAT
Oakleaf Village of Lexington
800 North Lake Drive
Lexington, SC 29072
LEARNING OUTCOME: This program will cover ways to enhance customer service by discussing effective communication, suggestions for managing complaints and techniques to defuse anger and maintain composure. It will also discuss the power of professionalism. You will discuss one’s own demeanor, mannerisms and tone of voice when conversing with residents, family members and peers. At the completion of this learning activity, the learner will have techniques to effectively communicate with their customers and how to handle angry customers in a controlled manner.
TARGET AUDIENCE: All Healthcare Professionals
AHEC: This program is approved for 0.3 CEU’s (3.0 clock hours) of continuing education by Mid-Carolina AHEC, Inc. and meets the SC AHEC Best Practice Standards.
COUNSELORS & THERAPISTS: This program has been pre-approved for 3.0 hours of continuing education by SC AHEC under its accreditation by the SC Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists and Psycho-Educational Specialists.
NURSING: Mid-Carolina AHEC, Inc. is an approved provider of continuing nursing education by the South Carolina Nurses Association, an accredited approver with distinction, by the American Nurses Credentialing Center’s Commission on Accreditation. This program, approval #1510-040-PR-278, is approved for 3.0 hours.
LONG TERM CARE ADMINISTRATORS: This program is approved by the South Carolina Board of Long Term Care Administrators for 3.0 hours (Approval #2018122).
SOCIAL WORKERS: This program has been approved by the SC Board of Social Work Examiners for 3.0 clock hours of non-social work continuing education.
Participants must attend 90% of the program in order to receive a certificate of attendance. No partial credit will be given.
REGISTRATION FEE: $60.00
Fee waived for Hospital Consortium member when registered through Staff Development Director.
You may register online using PayPal at www.midcarolinaahec.org or make check payable to:
Mid-Carolina AHEC, Inc.
P.O. Box 2049
Lancaster, SC 29721
Phone: 803-286-4121-Fax: 803-286-4165
REGISTRATION DEADLINE: June 6, 2018 or until classroom capacity is reached.
INSTRUCTOR: Meredith (Merry) Taylor, MAT
Registrations are accepted until class is filled. Registration assures placement, materials and notification if class is canceled. Registration is not complete until money is received along with the registration form. Written cancellation received two (2) weeks prior to the program date will result in a 50% refund. Cancellations received later than two weeks prior to the program, or failure to attend the program, are not refundable. Your responsibility is to notify staff development if you cannot attend. Substitutions are permitted.